The Senior Infrastructure Engineer is a core competency champion in one or more identified products and/or technology platforms leading onsite and offshore engineering projects and providing consistent, effective, secure, flexible, high quality and cost effective infrastructure and engineering services in order to achieve operational excellence in the following areas:
Integration services and platform engineering
Security and risk engineering
Application performance management and performance test engineering
Development of processes and procedures for compliance and security management
The hands-on Senior Infrastructure Engineer leverages existing relationships with Global functions and knowledge of Global functional products in providing best in class, next generation infrastructure support and engineering services that are designed specifically to improve Functional Alignment and Strategic Relationships.
The Senior Infrastructure Engineer is responsible for identifying opportunities to implement automation and standardize delivery of environment-agnostic engineering services to support faster and more flexible service delivery without impacting quality or performance.
The Senior Infrastructure Engineer works with product, project and business owners from initiative inception to completion to ensure associated infrastructure, performance, security, availability, support, etc., requirements are addressed, communicated and adhered to throughout the full product lifecycle.
Functional Engineering - lead and track multiple products and/or projects simultaneously, from initial scope evaluation and intake to implementation and ultimately, ongoing maintenance.
Manages, performs, delegates and monitors day to day project engineering activities and execution by working with both onsite and offshore engineering and project teams
Develops and institutes departmental procedures aimed at streamlining processes, reducing time to delivery, increasing uptime, improving consistency and enhancing overall department efficiency.
Responsibilities and Tasks
Architectural Maintains a broad understanding of managed, implemented and forthcoming technologies, their individual workings and the way in which they interact within the environment.
Technical Develops and drives technical solutions to existing and future environmental problems and potential limitations in a pro-active manner.
Responsible for providing effective technical support to all products throughout their IT lifecycle.
Develops a continued understanding of existing product lines and technology platforms and serves as a core competency champion, proficient in delivering innovative Global business solutions.
Provides thought leadership in introducing new and advancing technologies and efficient practices.
Available to work weekends and off-hours to support project timelines and emergency situations.
Resource Management and Competencies
Become a core competency champion in one or more Client products and/or technology platforms
Ability to take the lead and inspire and motivate others to follow.
Capable of managing both technical and non-technical requirements and personnel
Able to leverage offshore personnel/managed services to successfully maintain day-to-day keep the lights on activities with high quality in a cost-effective manner
Experience with or general ability to effectively manage and interact with remote, off-site and off-shore resources, some working within alternate time-zones.
Ability to create, communicate and promote compelling status and progress reports, utilizing effective methods by which to best display successes and accomplishments in a convincing manner.
Knowledge of and ability to actively monitor the environment, be it through automated processes and tools, consistent procedures or alternate functional methods.
Encourages knowledge enhancement, continued education, and cross-team training
This role reports into the Global Engineering Manager.
Location: ITS Global, Woodcliff Lake, NJ
Travel: Up to 10% per year
Minimum ten years of hands-on experience as Application/Infrastructure Engineer working on enterprise Microsoft platforms in a large, multinational organization
Excellent communications skills, the ability to clearly and simply convey information to stakeholders in a way that is meaningful and archives the desired outcome.
Understanding of performance monitoring and capacity analysis
Strong analytical and problem solving skills, provides solutions quickly with low service impact
In-depth understanding of real-world Product Line features, provides detailed overviews of a subset of product/technology features; architecture, development, performance, migration, deployment.
Good knowledge of regional issues, ability to work with people from many different backgrounds
Strong understanding of technology architecture in an enterprise environment.
Strong experience configuring physical, virtual and cloud environments and working knowledge of LDAP and Microsoft Active Directory
Hands-on experience in deploying enterprise platforms for business applications.
Hands-on experience in Product lifecycle management of hosting products and services
Ability to understand and translate Business and technical strategies and standards.
Excellent knowledge of Microsoft office tools such as Word, PowerPoint and Excel.
Understanding and experience with ITIL processes
Experience working with and managing resources from Outsourced Partners with sound knowledge of how best to build effective working relationships.
Experience leading and working with virtual teams that are geographically dispersed
Education / Academics
Collegiate undergraduate degree or equivalent industry experience.
Professional IT Qualifications in related products preferred (MCSE, MCP, CCIE, etc.)
ITIL Foundation and/or additional ITIL knowledge and understanding preferred
**************************** Skills: Microsoft SCOM, NIS, Patient Charts, SAN, TFTP Associated topics: information architect, infrastructure, ip, maintenance, network, principal systems engineer, senior engineer, senior system engineer, server, system architect